Refund policy

All sales are final. Because the Pakistan Crate contains food, we can't accept returns or exchanges once an order has shipped.

If something goes wrong in transit, we'll make it right. If your crate arrives damaged, is missing an item, or never arrives, email us at hello@getrootcrate.com within 7 days of delivery (or of the expected delivery date, if it never arrived). Include your order number and a photo of the damage or the crate's contents. Once we've reviewed it, we'll send a replacement crate or item at no cost to you.

Replacements are subject to availability. If we can't replace an item, we'll refund that item's price instead.

Cancellations: you can cancel an order for a full refund until it ships. Email us as soon as possible. Once an order has shipped, it can't be canceled.